Frequently Asked Questions

Frequently asked question

Orders generally take 1-2 business days to process before they ship, then another 1-3 business days in transit before delivery is complete.

We offer FREE SHIPPING in the continental U.S. on orders over $150. If your order is under $150, we simply pass the exact shipping rate we have onto you.

Learn more about our shipping policy here.

Once your sample is received at our lab, your results will be ready in 5-7 business days. Please contact us if you have any questions about sample processing times or collection instructions.

You can read more about our returns policy here.